UClaim SolutionsMore time for the HVAC work that needs Antoine
UClaim built connected systems around Air Zone Plus LLC so owner Antoine Bolden could spend less of his day carrying routine office work. He still does the technical work and makes the decisions that need him.
The situation
One owner, two kinds of work
Antoine runs Air Zone Plus, an HVAC business. Alongside the hands-on work, he was carrying calls and customer follow-up. UClaim looked at the work around each appointment and built connected tools to help with routine steps, rather than asking Antoine to stop being the technician.
What UClaim built
The office work has a path
Alex answers calls
Alex is Air Zone Plus's AI phone assistant. It handles incoming calls as part of the connected system, while calls or situations that need Antoine can still reach a person.
Appointment reminders are set up
UClaim set up reminder workflows for several types of visits. The workflows help with appointment communication, while individual message delivery still needs to be checked.
These are connected pieces of a broader system built around how Air Zone Plus works. Antoine and his team still handle the work that calls for a person.
“I went from doing everything to me just having to show up to work. I don't have to pick up the phone unless it's needed. I don't have to be reaching out to my clients. I have everything implemented with AI so I don't have to do pretty much anything. All I do is what I need to do as a tech.”
What stays with Antoine
The technician is still the technician
Antoine still shows up for the HVAC work. He also handles the decisions and exceptions that need his judgment. The connected tools help carry routine calls and appointment communication around that work; they do not replace him or his team.
What would make sense for your business?
Air Zone Plus needed its own setup. Start with a strategy session to map your work and decide what, if anything, should be connected.
Book a strategy session